FAQ

How do I get my template or package?

All of our templates and instructions live in MemberVault. Once your payment is submitted, you should automatically get a welcome email with details on how to log into MemberVault for the first time. You will download your templates from there, whenever you are ready.

Didn’t get the email? Check your spam/junk folder? If you still have nothing within 24 hours, please email us so we can get it to you ASAP. Info@Intheknowlegal.com

What format are the templates?
All of our templates are in WORD format, for easy editing by you.
What if I want to present my contract to clients as a PDF?

If you prefer to offer your clients agreements in PDF format, you will need to convert it from WORD to PDF.  Need help with that?  Check out this tutorial here: Three Ways to Save as PDF

Do you offer legal advice?

Although Tania and Lisa are both seasoned attorneys and LOVE working with clients one on one, we cannot and do not give legal advice through ITKL.  If you are located in Massachusetts, they would be happy to work with you through their respective law firms.  If you are anywhere else in the US, they encourage you to consult with local counsel.

You can find Tania here: Shah Law, PLLC  You can find Lisa here: Lisa Sigman Law

Will your templates work for any profession?

While our templates are geared toward coaches, there are certain agreements on our site that will work for any profession:

1. Website Privacy Policy
2. Website Terms of Use
3. COVID Liability Waiver
4. Mutual Non-Disclosure Agreement
5. Unilateral Non-Disclosure Agreement

As for the remaining templates, we drafted these with coaches in mind, including provisions that relate directly to the businesses of coaches. This means that there may be missing terms or clauses that another professional may need in an agreement, and there may be clauses and terms currently included that would be unnecessary. To customize our templates to be suitable for other professionals would take a level of editing that just isn’t covered in the instructions.

We do have additional templates suitable for other professionals in the works, though, so stay tuned!

And we’d love to hear from you if there are templates we don’t have that you’d like – drop us a line here: info@intheknowlegal.com

What is your refund policy?

Due to the digital nature and immediate delivery of the templates, all purchases are final and we do not offer refunds. Plus, we are confident that when you get your template or package, you’re going to be more than happy with your purchase. Having technical issues? Please reach out at info@intheknowlegal.com and our team will help you.

Help! I accidentally purchased the wrong template!

No problem, email us at Info@intheknowlegal.com and we can get it sorted out for you!

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